FAQ

HOW LONG WILL IT TAKE FOR MY ORDER TO BE READY?

When you are done checking out your order you will see the current processing time. This might vary depending on how many orders we have at the store. So, we encourage you to check the processing time before you make your purchase to ensure your order will be shipped when you need it. The processing time does not include Shipping time.

 

HOW LONG WILL THE SHIPPING OF MY ORDER TAKE?

All items are shipped via USPS Priority Mail. USPS does not work on Sundays or Holidays, and shipping times are affected by National Weather, so, take that into consideration when placing your order. USPS does not guaranty shipping times. We are not responsible for delayed or lost items. 

 

CAN I RUSH MY ORDER?

You have the option to have your order ready before our regular processing time. There is a $15.00 fee to do so. You can find the Rush Fee in our cookie selection or for easier access you can look for it also with our search bar at the top left corner. If you placed your order before you added the Rush Fee, you can always place a new order and just add the Rush Fee in your shopping cart and to ensure you get your order faster contact us via email at lulisweetshop@hotmail.com or in a note in the Rush Fee order, to let us know you want your (#order) Rushed. 

 

 

HOW CAN I CANCEL MY ORDER?

If you want to cancel, you can do so within the first 24 hours of placing your order,  If order has been made and is ready to be shipped you will not be able cancel it. Items are final sale.

 

DAMAGED ITEMS:

If you receive a damaged item, please file a complaint with the carrier. We are not the ones responsible for any inconveniences regarding that and we unfortunately can not offer refunds in those cases. 

 

DO YOU MAKE CUSTOM COOKIES ?

We do take a very limited custom cookie designs, however we do not make other people work or designs.